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If you are under the age of 18 and wish to participate in the Site and/or wish to receive tutoring services from RK Tutors, you must first secure the express permission of your parent and/or guardian and that parent and/or guardian must supervise and actively permit your participation in the Site, and your participation in any tutoring sessions. Your parent and/or guardian shall be treated as the primary user and shall be subject to and be bound by these Terms.
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1 About RK Tutors
This website is operated by RK Tutors; business address is Flat 3 Singleton Road, Prestwich,  Manchester M25 0FW United Kingdom ("we", "us", "our").
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2 Contacting RK Tutors
For general comments or questions on this Site or on RK Tutors tutoring services, or to seek permission to do anything prohibited by or not contained in these Terms, or which requires RK Tutors prior consent or agreement, you can contact Rebecca Kesler at contact@rebecca.kesler.co.uk or fill the contact form supplied on this Site. If you suspect misuse of the Site or if you consider your intellectual property has been unlawfully featured on the Site please contact: Rebecca Kesler at Flat 3 Singleton Road, Prestwich, Manchester M25 0FW United Kingdom.
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3 Terms that apply whenever you purchase tutoring services from RK Tutors
Please read the terms before purchasing tutoring services from RK Tutors. The terms set out here constitute part of your contract with RK Tutors whenever you purchase for the tutoring services.
3a. Purchasing tutoring services and arranging tutorials (on-line)
To purchase tutoring services from RK Tutors, please contact RK Tutors.  A contact form can be found via this Site: www.rebecca.kesler.co.uk.  You will then be contacted to confirm payments.  Once payment has been received lesson bookings can commence.  A test of the classroom can be arranged prior to the booked lessons.  A demonstration or taster lesson can be carried out before signing to a payment plan.  Following bookings will be confirmed through the booking system though bookings are to be arranged at tutor and parent/guardian's discretion.  It is also possible to reschedule and cancel appointments through the booking system.  Short notice booking changes may incur fees - please see below.  RK Tutors reserves the right to decline providing you with services due to unforeseen circumstances, such as technical issues or disruptive behaviour that prevent RK Tutors from offering you an optimal customer experience of the services outlined.  This does not affect your statutory rights.
This agreement applies to individual consumers and their immediate households only.  RK Tutors may provide tutoring services to institutions or organisations under separately agreed terms.
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4. Pricing and payment
The charges - you have agreed to pay for tutoring services are inclusive, unless otherwise specified
RK Tutors lessons has three different payment plans (Solo Tutoring, Group Tutoring and Further Options payment plans).  Lesson rates can be found on RK Tutors website: www.rebecca.kesler.co.uk.  
There are special discount rates for the first booked lesson (also known as the taster or demonstration lesson) lasting 30 minutes.  Old Maths Doctor students will receive an initial discount.  Students recommended by current students are eligible to a discount.  Other discounts available can be found on the Special Offers page on the website.  RK Tutors rates and special offers are subject to change at the discretion of RK Tutors.
Payment is usually made through accepted PayPal invoicing to an e-mail address.  Payment can also be set up as direct debit.  Until payment for the first paid lesson has been processed the paid lesson will not commence and RK Tutors reserves the right to limit services until any payments have been settled.
If you are on a Solo Tutoring subscription and wish to purchase additional lessons in excess of your credits paid for you will be charged at the corresponding rate.  Solo Tutoring credits are from the date of payment and will either expire when you have used up your full allowance or after 12 months from the date of purchase.
It is possible to switch payment plans at the tutors discretion in agreement with lesson payer.
Unless otherwise stated, any tutor appointment is valid for a single user.  To organise on-line group tuition the guardians/parents are expected to contact RK Tutors prior to the lesson and will be charged at group tuition rates.  It is possible for plans to be set up with one payer and multiple students (e.g. a parent with 2+ siblings).  Please contact RK Tutors to organise this.
Your bank card details will be protected at all times in accordance with good industry practice.  Payments are processed directly through a secure PayPal system unless otherwise requested by the payer.
RK Tutors reserves the right to vary pricing for future customers to services on offer.
RK Tutors reserves the right to offer additional services or content at any time for free or at a charge to a segment of RK Tutor's customer base where deemed to be commercially appropriate.
RK Tutors will allow you to pause credits at RK Tutors discretion.  If you have agreed to a minimum term commitment to tutorial services, the period for which your subscription plan is paused will not contribute towards your minimum term with RK Tutors.
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5. Your right to cancel
NB: In addition to any other cancellation rights that RK Tutors may give you, you may cancel tutorial services that you have ordered from RK Tutors up to 24 hours before your first lesson.  If you cancel within this period and have not received any tutorial services from RK Tutors prior to cancellation, you will receive a full refund.  If you have bought extra credits and cancel within a period paid for you are entitled to receive tuition for the period for which you have paid.  After this payments will cease.  Your statutory rights are not affected.  RK Tutors may at our discretion waive the notice period requirement. 
NB: All cancellation requests must be made in writing.  A contact form can be found on this Site or alternatively you can e-mail to contact@rebecca.kesler.co.uk 
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6. Re-booking tutorials
You can pre-book any number of tutoring sessions in advance however a lesson will not commence unless payment has cleared.  Any such appointment may be cancelled without charge provided that the booking change is made up to 24 hours before the day that the tutoring session is due to commence.  Booking changes of a tutorial session made on the day of the appointment or failure to attend a tutorial session that you have booked with a tutor will result in the full price of the tutorial being charged at the tutors discretion.
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7. Technical issues
If a tutoring session fails completely due to technical failure you will not be charged for that session. If part of the session fails due to technical failure you will only be charged for the part of the session that was delivered successfully.  If technical failure prevents a number of lessons occurring, and the technical failure is due to your equipment or connection, we may require you to test your system in advance of each lesson.  If problems are identified before a lesson then your tutor will try to assist you to attempt correct your systems at no charge.  However, if extensive assistance is required as a consequence of a technical failure due to your equipment or connection, such as installing a second computer or a full repeat installation of your original computer then the lessons can be frozen until the customer fixes the issue and wishes to recommence.  The student will have the usual 12 month period from the date of purchase of credits to use the credits before they expire.
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8. How to make a complaint
If you are unhappy with any tutoring session you must report your concerns to RK Tutors within 24 hours of the end of the tutoring session.  Please see contact page on this website.  A form is available or alternatively you can send an e-mail to contact@rebecca.kesler.co.uk.  An investigation into your concerns will be made and, if appropriate, arrange to credit back the balance of your lesson allowance.  RK Tutors decision in this regard is final and binding.
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9. Recording of tutoring sessions
Please note that RK Tutors does not currently record tutoring sessions.  For this reason it is advised that an adult such as a parent or guardian is available whilst tutor is tutoring student if the student is below 18 years old.  This is for child protection purposes, quality monitoring purposes, and to resolve any other issues between RK Tutors and our customers in the event of a complaint.  All current tutors at RK Tutors have enhanced DBS.
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10. Availability of tutors
RK Tutors does not guarantee the availability of any particular tutor and RK Tutors accepts no responsibility or liability for the withdrawal, removal or unavailability of the same.  Individual tutor availability is allocated on a strictly first-come first-served basis. Individual tutors, at time to time, may become unavailable for a period (e.g. holiday, sickness etc.).  If required and requested, RK Tutors will try to find another tutor to fulfil the tuition.  Please note RK Tutors is currently running as a small starter business and for this reason there is a chance this may not be possible.  Alternative tutors can be requested at any time but there is not guarantee that an alternative will be found currently.
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General terms
General terms are applicable whether or not you purchase tutoring services from RK Tutors.  Please note that in the event of any inconsistency between the above and general terms, the above will prevail.
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11. Using the Site
This website is currently run by Rebecca Kesler at RK Tutors.  Social media and the booking system linked to this website abides with the policies on the linked sites.  The interactive whiteboard is run in conjunction with Scribblar.  RK Tutors will not be liable or responsible if for any reason the website or interactive whiteboard are unavailable at any time or for any period.
The information and materials on this website are not intended to amount to advice on which reliance should be placed by you.  As such, RK Tutors disclaims all liability and responsibility arising from any reliance placed on such information and materials by any visitor to the website, or by any person who may be informed of any of its content.
You may view (and, where applicable, listen to) the content and applications available on the website for your own private non-commercial use. You must not use or allow others to access or use, all or any part of RK Tutors site or the contents and/or applications on it for commercial purposes without RK Tutors permission. Use of all or any part of RK Tutors Site or the contents and/or applications on it for commercial purposes shall be subject to separate terms and conditions and may be subject to a fee.
You may occasionally print individual web pages on the Site for your private non-commercial use, provided that such printing is not substantial or systematic.  Unless otherwise stated in these Terms, you must not (whether directly or indirectly):
(a) distribute, transmit, syndicate, sell or offer to sell or otherwise make available all or any part of the Site or any content, files, feeds or data from the Site, whether publicly available or not; or
(b) copy, download, or store any content, files, feeds or data from the website, whether publicly available or not, to make or populate a database or publication of any kind whatsoever, provided that for the avoidance of doubt this is not intended to restrict copying of an insubstantial part of any such material or where you are able to show ‘fair dealing’ with it, in each case in accordance with the Copyright, Designs and Patents Act 1988.
(c) You may only play video or audio files using the media player on the website or on the website of one of our licensees who is displaying such material with our authorisation. Users should be aware that content and resources may be removed from the website with or without notice at any time and we accept no responsibility or liability for any reliance by the user on the continued availability of any content or resources on the website.
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12 Linking
You may establish a link to the website, provided that:
(a) the link is legal and not detrimental or damaging to and/or does not take unfair advantage of our reputation or business;
(b) the link does not falsely imply or suggest that RK Tutors endorses, approve of or are associated with the linked website, its webpages or any of its contents; and
(c) framing of our website on any other website is not allowed and you must not provide access to the website or part of it under any other URL.
RK Tutors may withdraw your right to link to the website without notice and at any time (acting in our sole discretion). On certain parts of the website you may be able to include links to third party websites. Subject to these Terms you may only include links on the website to third party websites or webpages if:
(a) the content of or linking to such third party websites or webpages does not breach any of the provisions set out above;
(b) the terms of use of such websites or webpages allows such linking;
(c) links are clearly and visibly marked as such;
(d) the content of any linked website or webpages are relevant and clearly related to the Content to which it is linked; and
(e) the link will not result in any automatic download.
Where the website and/or applications contain links to other websites, webpages, resources, or mobile services which are proprietary to third parties, other users, advertisers or sponsors, such websites, webpages, resources and mobile services are provided for your information only and you access them at your own risk.  We are not liable or responsible for the content or operation of third party websites, webpages, resources or mobile services. You should read any applicable terms and conditions and privacy policies.
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13. Registration
Currently RK Tutors does not have a registration facility through the website however you (the parent/guardian/student over 18) may be asked personal details before booking your first lesson as part of an induction process.  Additionally the payee may be asked questions for payment purposes.  You may be asked details by the tutor to support tuition needs (e.g. telephone number to carry out on-line tuition).  It is your responsibility to provide accurate and complete details and to keep these details up to date.  RK Tutors is entitled to rely on any such registration details you provide to RK Tutors.
You must provide a valid email address and telephone number before the first lesson. If you provide an email address to RK Tutors then you warrant to RK Tutors that you are entitled to receive email to such email address. You also acknowledge and agree that RK Tutors may stop sending emails to you without prior notification.
You are responsible for everything done using your registration details. If you think that another person may have access to, or be using, your registration details, you must inform us immediately.
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14. Your Content
The website may offer you the opportunity to submit, post, display, transmit, perform, publish, distribute or broadcast content and materials, including, without limitation, photographs, text, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or personally identifiable information (“Content”). You retain ownership of any intellectual property rights that you hold in the Content. You grant to RK tutors a royalty-free, non-exclusive, perpetual, irrevocable license to use, copy, edit, adapt, publish, reproduce, translate, sub-license, create derivative works from, make available, communicate, display, store and distribute your Content (in whole or part) and/or to incorporate it in other works in any form, format, media, or technology now known or later developed (including without limitation in print, digital and electronic form) throughout the world in accordance with the provisions of these Terms. By submitting your Content, you warrant that you have the right to grant this license. To the extent permitted by law, you waive all moral rights in your Content. To the extent that you are unable to waive any such moral rights, you agree not to assert the same.
It is RK Tutors sole discretion whether or not RK Tutors choose to publish or otherwise make available content on the Site. For the avoidance of any doubt, you acknowledge and agree that RK Tutors may:
(a) continue to publish all or part of your Content even if you change your mind and want RK Tutors to remove it and/or you are no longer registered with the Site;
(b) remove your Content at our sole discretion (even if you have not breached these Terms);
(c) use all or part of your Content in promoting our products and services;
(d) reproduce your trademarks, trade names, service marks, logos, domain names or other identifying signs or images;
(e) publish and/or distribute widgets and other applications similar to yours and bearing our or another user's branding or logo without any liability or responsibility to you;
(f) modify your Content in any way at our sole discretion.
Notwithstanding the above, you acknowledge that RK Tutors is not responsible for checking, monitoring or moderating any content and you remain solely responsible for all content that you upload or submit.
By uploading or submitting content to the website, you warrant and represent that you are the sole author of and owner of all proprietary rights in the content. If the content includes any material proprietary to a third party, you warrant that you have obtained the permission of such third party owners to use their material in accordance with the provisions of these Terms.
You warrant and represent that your content will not be inappropriate. Without limitation, Content will be considered inappropriate if:
(a) It is defamatory, plagiarised, abusive, malicious, threatening, false, misleading, offensive, insulting, discriminatory, profane, harassing, racist, sexist, indecent, obscene, pornographic or hateful;
(b) It is in breach of confidentiality or another person’s privacy,
(c) It prejudices any active legal proceedings of which you are aware;
(d) It contains accusations of impropriety or personal criticism of RK Tutors staff;
(e) It infringes any intellectual property rights proprietary to us or any other third party;
(f) It is technically harmful (including without limitation computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software, harmful data or conduct);
(g) It advertises or promotes any product or service or makes any requests for donations or financial support;
(h) It is spam or junk content;
(i) It impersonates another person or otherwise misrepresents your identity, affiliation or status;
(j) It would be considered a criminal offence, or gives rise to civil liability, or is otherwise unlawful; and/or
(k) is in breach of these Terms
You must not attempt to avoid or undermine any protections RK Tutors put in place for the security and operation of RK Tutors.
You shall indemnify RK Tutors on demand and keep RK Tutors indemnified against all liabilities, losses, damages, costs, claims and expenses (including any professional costs and expenses) suffered or incurred by RK Tutors arising out of or in connection with any breach or alleged breach by you (as above).
You undertake to defend RK Tutors from and against any claim or action by a third party that the use or possession of any content submitted or uploaded to the Site by you infringes the intellectual property of such third party (“IPR Claim”), and shall on demand indemnify RK Tutors and keep RK Tutors indemnified against all liabilities, losses, damages, costs, claims and expenses (including any professional costs and expenses) suffered or incurred by RK Tutors arising out of or in connection with any such IPR Claim.
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15. Third party content
We are not liable or responsible for any third party content on the website. Third party content includes, for example, comments, blogs and articles posted by any other third parties, content, the content of advertisements, applications posted by other third parties and content accessed through applications.
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16. Intellectual property rights
For the avoidance of doubt, RK Tutors are the licensee of all intellectual property rights in RK Tutors website. All such rights are reserved.
We acknowledge and agree that you retain ownership in any copyright you may have in the content you submit or upload to the website.
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17. Your personal information
In addition to these Terms and the Additional Terms, please read the Privacy Policy carefully as it governs our collection and use of information about you. By using our Site, you consent to us obtaining and holding your data as set out in the Privacy Policy.
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18. RK Tutors liability
PLEASE READ THIS CLAUSE CAREFULLY. The following provisions of this clause 18 set out RK Tutors entire financial liability (including any liability for the acts or omissions of RK Tutors employees, agents and sub-contractors) to you in respect of all losses, claims or liabilities arising under or in connection with these Terms, any tutoring services that your receive from RK Tutors, or your use of the website generally, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.
The information and material contained on the website is for information purposes only and does not constitute advice. Such information and material may be incorrect or out of date and should not be considered as a definitive or complete statement of fact. You should check any information and material on the website and use your own judgement before doing or not doing anything on the basis of such information or material.  RK Tutors make no representations or warranties with respect to the site and software used or its content.  All warranties (express or implied) (including without limitation the implied warranties of satisfactory quality and fitness for purpose relating to the website and/or its content) are hereby excluded to the fullest extent permitted by law. No representations or warranties are given as to the accuracy or completeness of the information or material provided on the website or any website or webpage to which it is linked.
Nothing in these Terms excludes or limits RK Tutors liability for death or personal injury caused by our negligence or for fraud of fraudulent misrepresentation or any other liability that cannot be limited by law. To the fullest extent permitted by law, RK Tutors and third parties connected to us hereby expressly exclude any liability for:
(a) loss of or corruption to data; or
(b) loss of profit; or
(c) loss of anticipated savings; or
(d) loss of anticipated revenue; or
(e) loss of business; or
(f) loss of opportunity; or
(g) adverse effect on reputation and/or goodwill; or
(h) any indirect or consequential loss or damage save that for these purposes losses arising as a result of regulatory fines and damage to property shall to the extent arising as a natural consequence of the breach in question not be regarded as indirect or consequential.
RK Tutors total liability to you in respect of all losses and liabilities arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed an amount equal to the amount paid by you to RK Tutors in the 12 month period immediately preceding the date on which such loss or liability arose or £250, whichever is greater.
Without prejudice to the generality of the exclusions of liability contained in this clause 10, we shall not be liable to you if you cannot access the website properly or at all (wholly or partly) or if some of its features are unavailable to you due to events outside RK Tutors control (which shall include without limitation the performance of any internet service provider, the performance of any internet browser or limitations of the device you use to access the website and interactive classroom).
RK Tutors shall have no liability to you for any loss or inconvenience suffered due to the unavailability or withdrawal of any Content, material or other information from the website.
Whilst RK Tutors monitors the website with a view to locating and fixing defects, you acknowledge and agree that RK Tutors cannot guarantee that the website or any individual feature of the website or interactive whiteboard will be error free, be available at all times and/or be free from viruses and defects.
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19. Maintenance of the Site
You acknowledge and agree that from time to time RK Tutors may need to:
(a) fix defects and errors with the software or contact third party sources to do this;
(b) install updates and undertake general diagnosis and maintenance of the website and other used software; and
(c) undertake emergency maintenance that as a result of which RK Tutors may be less accessible or unavailable to you from time to time.
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20. Severance
If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.
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21. Variation
RK Tutors may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes RK Tutors make, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on the Site.
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22. Jurisdiction and applicable law
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims). For RK Tutors exclusive benefit and to the extent possible in the applicable jurisdiction, RK Tutors retains the right to bring or enforce proceedings as to the substance of the matter in the courts of the country of your residence.
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23. Offers
Discounts offered are at the discretion of RK Tutors.
In the unlikely event of an administrative error resulting in an incorrect price being displayed on the website, RK Tutors reserves the right to correct the price.
RK Tutors reserve the right to withdraw the special offer or change any of the terms (including the availability and end date) of the special offer at any time without notice to you.
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24. Prices
If a customer wishes to cancel their credits with RK Tutors please see above for information on this. The month period is defined from the date that the customer’s payment is made to RK Tutors, not by calendar month.
Credit holders have the right to ‘pause’ their credits. This allows the customer to pause both their payment and correlating lesson hours. To take advantage of this, the customer must notify RK Tutors before the payment is taken.  Credits must be used within the 12 month period from taking payment.  Credits will be cancelled after this period.
If a tutoring session fails completely due to technical failure you will not be charged for that lesson. Please see above for further information on this.
A customer may purchase a one off extra lesson for a one-off payment.  This will be charged at the credit rate as advertised.  Extra credits can be added later by a customer.  Students under old payment plans of Pay As You Go and Pay Monthly will continue at these rates unless circumstance arises that they wish to change their payment plan.  If this happens they will change to the new credit system or group tutoring rates. 
RK Tutors advises all pupils to use 45 minute lessons, however RK Tutors can provide 30 minute or one-hour lessons at the parent’s request.
All lessons and tutor time is measured in 15 minute increments.
Unless otherwise stated solo tutoring plans are for one pupil.  For group tuition please contact RK Tutors and rates are stated on the website.
A customer can pre-book any number of tutoring sessions in advance without charge.  Lessons will not commence if they have not been paid for in advance.  Any such appointment may be cancelled without charge provided that the cancellation is made 24 hours before the day that the tutoring session is due to commence.  Cancellations made on the day of the appointment or failure to attend a tutorial session that you have booked with a Tutor will be charged in full. All sales are final.  For further details on cancellations see above.
Your statutory rights are unaffected by the terms set out above. Should you have any queries about our pricing policies, please contact RK Tutors by following the instructions found on the ‘Contact’ page on the Site.
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